1. Acceptance of Terms
By accessing this website, requesting a quotation, booking a consultation, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should discontinue use of the website and our services immediately. Continued use following any updates constitutes acceptance of the revised terms.
2. Eligibility
Our services are available to individuals and organisations legally capable of entering into binding agreements. By requesting services, you confirm that all information you provide is accurate, complete, and current.
3. Scope of Services
We provide home improvement, renovation, maintenance, repair, installation, inspection, and related property services. Service availability may vary depending on location, project requirements, scheduling, material availability, and operational capacity. Website content is provided for general informational purposes and does not constitute a binding offer.
4. Quotations and Pricing
All quotations are based on the information available at the time they are prepared and remain valid for the period specified. Final pricing may change where additional work, hidden structural issues, client-requested modifications, or unforeseen site conditions are identified after inspection or during project execution.
5. Payments
Payment terms, deposits, milestone payments, and final balances will be outlined before work begins. Payments must be made according to the agreed schedule. Delayed payments may result in suspension of services or additional charges where permitted by applicable law.
6. Scheduling and Project Timelines
Appointment dates and project schedules are provided in good faith but may change due to severe weather, supplier delays, permit requirements, restricted property access, safety concerns, labour availability, or other circumstances beyond reasonable control. Any significant scheduling changes will be communicated as soon as reasonably possible.
7. Customer Responsibilities
Customers are responsible for providing accurate property information, ensuring safe and reasonable access to the work area, obtaining any necessary permissions or approvals, and removing valuables, fragile belongings, pets, or hazardous materials before work begins unless otherwise agreed.
8. Changes to the Project
Any request to modify the agreed scope of work, materials, finishes, specifications, or project design after approval may affect pricing, project timelines, and material availability. Revised quotations or written approvals may be required before additional work proceeds.
9. Warranty
Where applicable, workmanship warranties apply only to the specific services provided and are subject to the terms outlined in the relevant service agreement. Warranty coverage does not extend to normal wear and tear, accidental damage, misuse, neglect, unauthorised repairs or alterations, improper maintenance, natural disasters, or work performed by third parties.
10. Limitation of Liability
To the fullest extent permitted by applicable law, our total liability arising from any claim relating to our website or services shall not exceed the amount paid for the specific service giving rise to the claim. We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including loss of income, business interruption, or property value.
11. Intellectual Property
All website content, including text, graphics, photographs, illustrations, logos, layouts, icons, designs, and other materials, is protected by applicable intellectual property laws. No content may be copied, reproduced, modified, distributed, or used without prior written permission.
12. Force Majeure
We shall not be responsible for delays or failure to perform our obligations where such delays arise from events beyond reasonable control, including natural disasters, extreme weather, government actions, utility failures, transportation disruptions, supply shortages, labour disputes, pandemics, or other unforeseen circumstances.
13. Suspension and Termination
Either party may terminate a service agreement in accordance with its terms. We reserve the right to suspend or refuse services where payment obligations are not met, false information is provided, unsafe working conditions exist, or these Terms and Conditions have been breached.
14. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which the services are provided. Any disputes shall first be addressed through good-faith discussions before either party seeks legal remedies where permitted by law.
15. Changes to These Terms
We reserve the right to modify these Terms and Conditions at any time to reflect changes in our services, business practices, or legal requirements. Updated versions become effective upon publication on this website, and continued use of our website or services constitutes acceptance of the revised terms.